Return and Refund Policy

Terms & Conditions for Returns:

The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.

The product must include the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Deora packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you. Return is not applicable for Global products.

Return Policy:

If your product is defective / damaged or incorrect/ incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition.

For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).

You will always find the relevant terms on the product page (Return Policy tab).

Issuance of Refunds:

If your product is eligible for a refund, you can choose your preferred refund method. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product and it has undergone a quality control, the expected refund processing times may take longer.

Please note that this policy does not apply to Global products.